IT support, helpdesk, IT outsourcing
Or how to secure your day-to-day work, but without supporting your own IT team
What we do
Remote and on-site operations
We step in quickly when you have a problem. Most often we work it out remotely, but we also come on site when needed.
Workstations’ management
We take over the task of managing your workstations: PCs, laptops, Windows, Macs – we take care of them.
Find out more about Windows Autopilot.
Mobile devices set up
We help you manage your mobile devices and set up your work apps – email, tasks, cloud documents, etc.
Peripheric hardware management
We set up your office printers and multifunctional devices.
Network infrastructure maintenance
We make sure your network is always up and running so you don’t have downtime in your work.
Software support
We help you overcome the problems that may arise in using your software – email, cloud, Office suite, etc.
What benefits brings you IT outsourcing
1
An entire IT department at hand
You have immediate access to complex IT resources without having to support an internal IT department.
2
Access to specialized knowledge
You have at hand a team of IT specialists with a wide range of expertise.
3
Focusing your resources
You don’t waste time and money managing IT issues, so you focus on growing your business.
4
Cost reduction
Get rid of significant financial and operational costs.
5
Ensure your working processes
You rest assured that in the case of an issue you have a dedicated IT team to help you overcome the problem.
We offer several subscription plans:
– Helpdesk IT Support –
3 hours L1
125 Euro
monthly- up to 3 hours each month for dedicated Tier 1 support services;
- priority ticket response;
- platform agnostic client OS (Windows/MacOS) troubleshooting;
- Recommended for companies with 5 – 30 employees
- hours can be used on site or remotely
- a monthly timesheet will be provided with each a short description for each operation
- unused monthly hours will be reported for up to 1 year
- additional hours will be invoice at a fee of 40 Euro / hour
5 hours L1
200 Euro
monthly- up to 5 hours each month for dedicated Tier 1 support services;
- priority ticket response;
- platform agnostic client OS (Windows/MacOS) troubleshooting;
- Recommended for companies with 5 – 30 employees
- hours can be used on site or remotely
- a monthly timesheet will be provided with each a short description for each operation
- unused monthly hours will be reported for up to 1 year
- additional hours will be invoice at a fee of 40 Euro / hour
10 hours L1/2
395 Euro
monthly- up to 10 hours each month for dedicated Tier 1 and 2 support services;
- priority ticket response;
- platform agnostic client OS (Windows/MacOS) troubleshooting;
- Recommended for companies with 30 – 50 employees
- hours can be used on site or remotely
- a monthly timesheet will be provided with each a short description for each operation
- unused monthly hours will be reported for up to 1 year
- additional hours will be invoice at a fee of 45 Euro / hour
– Advanced IT Support –
6 hours L1/2/3
270 Euro
monthly- 360 minutes of dedicated and complete technical support Tier 1, 2 and 3;
- 5 minutes each month for a discussion with our consultancy team, during which we may understand the challenges for your business and we are able to provide solutions;
- business consultancy focused on identifying strategic opportunities and competitive advantages for your business;
- access to the highest technical resources available for problem resolution;
- priority ticket response;
- platform agnostic client OS (Windows/MacOS) troubleshooting;
- platform agnostic Windows Server troubleshooting;
- advanced infrastructure management: 3rd party firewall, Microsoft Autopilot, infrastructure consolidation with endpoint templates and more;
- scripting and automation via PowerShell for current running business processes on Microsoft infrastructure;
- on demand Windows platform maintenance schedule for on-site and Azure workloads;
- Recommended for companies with 20 – 50 employees
- hours can be used on site or remotely
- a monthly timesheet will be provided with each a short description for each operation
- unused monthly hours will be reported for up to 1 year
- additional hours will be invoice at a fee of 45 Euro / hour
10 hours L2/3
570 Euro
monthly- up to 10 hours each month for dedicated Tier 2-3 support services;
- priority ticket response;
- access to the highest technical resources available for problem resolution;
- new features implementation like: automated deployment through Microsoft Autopilot, infrastructure consolidation with endpoint templates and more;
- scripting and automation via PowerShell for current running business processes on Microsoft infrastructure;
- platform agnostic Windows Server troubleshooting;
- on demand Windows platform maintenance schedule for on-site and Azure workloads;
- Microsoft online troubleshooting with support for immediate escalation through vendor’s support back channel;
- on demand on-site presence for troubleshooting for Microsoft infrastructure;
- recommended for companies with 150 – 400 employees.
- orele se pot utiliza în locație sau remote
- lunar se oferă timesheet cu descrierea fiecărei operațiuni efectuate
- orele neutilizate vor fi reportate cel mult 1 an
- depășirea planului va fi facturat cu 45 Euro / ora
We’ll help you choose
- Unused hours are carried over and are valid for one year
- The support hours can be used for remote or on-site operations
- All support subscriptions cover the configuration and support for PCs and Macs, mobile devices, printers, Office 365, networking
- The subscription is billed at the end of the month based on a timesheet containing all the support operations performed during the month together with their date, duration and description
- We’ll decide together which subscription is right for you and your team
- We’ll explain to you all the associated costs, but also the long-term savings
- We’ll come up with solutions to modernize your IT infrastructure
